ÐÏࡱá>þÿ SVþÿÿÿRÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Ác ø¿ËbjbjjÃjà 86©Ub©Ub|:ÿÿÿÿÿÿ·¼¼88ˆˆˆÿÿÿÿœœœ8ÔL ,œ$6TL(tŠŠŠi'i'i'£5¥5¥5¥5¥5¥5¥5$x8¶.;’É5ˆi'G'"i'i'i'É588ŠŠ½Þ5w(w(w(i'^88ŠˆŠ£5w(i'£5w(w(6.àp—/Šÿÿÿÿ`æü„/ÖÿÿÿÿÇ'v_/�5ô50$6{/À;=(:À;8—/—/À;ˆ«/äi'i'w(i'i'i'i'i'É5É5w(i'i'i'$6i'i'i'i'ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÀ;i'i'i'i'i'i'i'i'i'¼B þ: To be printed on trust headed paper. Text in square brackets to be edited. [Date] Dear patient [Inserting patient name here is recommended] Please tell us about your experience of using the Emergency Department You are invited to take part in a survey about the care you received in [Hospital name or NHS Trust Name] where you recently attended the Emergency Department. We are sending questionnaires to 360 patients; your feedback is very important in helping us to understand what your care was like. This survey is voluntary, and it should take about 10 minutes to complete. None of the staff who treated you will know if you respond, and all your answers are entirely confidential. Please return the questionnaire in the FREEPOST envelope enclosed (you don’t need a stamp). If you do not want to take part, please return the blank survey. If you would like more information about the survey or need help to answer the questions, please call Andy Irving on +44 (0)114 2224292, Mobile +44 (0) 7714486686  Email:  HYPERLINK "mailto:a.d.irving@sheffield,ac,uk" a.d.irving@sheffield,ac,uk and he will do his best to help. The line is open between 9am and 5pm, Monday to Friday. Thank you Yours faithfully [sincerely to be used if patient name is inserted] [Director name] Director of Emergency Department [NHS Trust Name] Some questions and answers There’s a number on the survey/letter – what’s this for? You have been given a unique number just for this survey so that your name and address do not appear on the survey. Your name and address will not be linked to your responses for this survey. Your answers will only be used to provide information about the quality of the hospital’s services. How will you use my name and address details? Your personal data are held in accordance with the Data Protection Act 1998 and the NHS Confidentiality Code of Practice. The hospital sent this survey to you. Your response goes to the University of Sheffield but they do not have your name and address. [NHS Trust name] has a leaflet for patients, which explains how we use and handle your personal information. I’ve visited this hospital more than once, which visit should I refer to? This survey is about a visit where you attended the emergency department as a patient. If you have visited the ED in the hospital named in this letter more than once, please think about your most recent visit on a Friday or Saturday evening/ night. Can this survey be completed by a relative/friend of the patient? Yes, but the answers to the questions should be the views of the person who the questionnaire was sent to. I can’t answer one of the questions – what should I do? If you can’t answer a question just leave it blank and move to the next. Why is the NHS spending money on a survey? The survey was funded by the National Institute for Health Research (HS&DR, project number 14/04/25). It is important for the University of Sheffield to understand how your visit to the emergency department went so that this information can be used to help the NHS to improve. Funding Acknowledgement This study was funded by the National Institute for Health Research (HS&DR) Project Number 14/04/25. Department of Health Disclaimer The views and opinions expressed therein are those of the authors and do not necessarily reflect those of the Health Service and Delivery Research Programme, NIHR, NHS or the Department of Health. Survey tools and processes have been re-produced from the Care Quality Commission: NHS patient experience survey programme. Modifications have been made to accommodate the needs of the EDARA project (NIHR HS&DR 14/04/25). The Care Quality Commission have ownership and copyright of original survey tools, which were developed in collaboration with the Picker Institute Europe and NRC. For further information see  HYPERLINK "http://www.cqc.org.uk/content/surveys" \t "_blank" http://www.cqc.org.uk/content/surveys     EDARA ED Survey 2017 First Mailing Letter v5, 10.11.16  PAGE \* MERGEFORMAT 1 Patient ID  JLMPQUfgl�‚�“ÛÜ$ % D F I o p q z ž ¡ ¬ Ú Ý íÙǸDZ©±¡©¡©™±�ƒ±|t|mfmfm±_±WOh6)wh,LÓ5�h6)wh¯sœ5� h6)wh”t' h6)wh6)w h6)wh><˜ *hÔ=®h[ç h6)wh[çh6)wh6)wOJQJ^Jh@S*h ¦aJ *hÔ=®hb¬ *hÔ=®huµ *hÔ=®h¯sœ h6)wh¯sœhCÀh¯sœCJOJQJ^J#hCÀh¯sœ6�CJOJQJ^JaJ& *hÔ=®h¯sœ6�CJOJQJ^JaJ#j *hÔ=®h‰G–UmHnHuLMNOPWX’“ÛÜ  ¼ ½ [ \ · ¸ ü ý  øñøøøêêêêáÜêêÕÎêêÉÉÉÉÉÉgd6)w¤gdz1º¤gdóP gdJ8!¤¤gd ¦¤gdJ8!¤<gdc:ú¤xgdc:úÝ ÿ      ! $ 6 8 @ L ’ — £ « ¸ » ¼ ½     : A L R X Y \ ~ „ ‰ � � � ÷ïçàÙàÙàÒÙàËàÙàÄà¿çัàªà£œà•à•‘±à„w„m„wh6)wOJQJ^Jh6)wh:OJQJ^Jh6)wh¯sœOJQJ^Jh6)w h6)wh: h6)whÝN h6)whõH h6)whây; h6)whÂ2Ÿ h6)whóP h ¦5� h6)wh,LÓ h6)wh9X* h6)whŸX� h6)whía® h6)wh¯sœh6)wh¯sœ5�h6)whŸX�5�h6)whía®5�(� Ÿ ¦ § ¶ Â Ñ ã æ   7 8 R S T X Y c f u Š « ¶ · ¸ È Ê ú û ü ý þ óæóæÙÌ¿µ¨¿’�’�’¿ÙÌÙÌÙt¿tÙtÙgYgÙÌÙ *hÔ=®h!q5OJQJ^Jh6)wh!q5OJQJ^Jh6)whNx¿OJQJ^J!h6)wh;(ìB*OJQJ^Jphÿ*jh6)wh;(ìB*OJQJU^Jphÿh6)wh‰G–OJQJ^Jh/=ÇOJQJ^Jh6)wh;(ìOJQJ^Jh6)wh�jŒOJQJ^Jh6)wh¯sœOJQJ^Jh6)wh:OJQJ^Jh6)whDuOJQJ^J!þ    # . 0 > @ A B ] ^ v | – —    !)*]e§²º»ñäÖñÖñäÈäÁ²¦�“Œ“‚�|�s�is�`�s�WhCÀhPvSaJhCÀhì%aJhCÀhOè5�aJhCÀhOèaJ h6)waJhCÀh»P5�aJ h6)w5�aJhCÀh/�5�aJhCÀhÖ:naJhCÀh¯sœ5�CJ$aJ$hCÀh¯sœOJQJ^JaJ hCÀh¯sœ *hÔ=®h¯sœOJQJ^J *hÔ=®h6)wOJQJ^Jh6)wh¯sœOJQJ^J *hÔ=®h�jŒOJQJ^J / @ B ] ^ — ¼½ìWX¢›�àKL…ÎÏûúúøñêææææÛæÕÕææÎÎÎÎææææ¤gd/=Ǥ¤  Æ ¤gdì%¤¤gd*a$¤gdJ8!gd6)w»½ÀÁÎëìf}ƒÍÎéêëú$%7VX¡¢§­·Àßàáø÷íãÙãÏÆÀºÀ´À«Æ¡Æ˜Æ˜�Æ�ÆÀ÷†÷|u|kukak|auhCÀh `5�aJhCÀhü3Å5�aJ h6)w5�aJhCÀh¯sœ5�aJhCÀh¯sœaJhCÀhPvSaJhCÀh `aJ *hÔ=®hÖ:naJhCÀhô%/aJ h�jŒaJ h6)waJ h­H^aJhCÀhÖ:naJhCÀh»P5�aJhCÀhPvS5�aJhCÀh8F5�aJhCÀh#kp5�aJhCÀh»PaJ&$8CI\r™š›œ�¦¬·ÏßàJL…®ÍÎÏúû >_bz¤ÂøîäîÛÒÉÒÀ·®ä§ä�䓊„zЄЮä“tnhn·nb\n h�jŒaJ h6)waJ h€DcaJ h­H^aJ hv|aJhÇvh/=Ç5�aJ h/=ÇaJhÇvh/=ÇaJhCÀh»P5�aJhCÀhü3Å5�aJ h6)w5�aJhCÀh»PaJhCÀh¯sœaJh;(ìh»PaJh;(ìh­H^aJh;(ìh¯sœaJh;(ìhô%/aJhCÀh¯sœ5�aJhCÀh `5�aJ h­H^5�aJ#*�®tv¯°ÕÖÜÝö÷STUúòëòëåͳ͠‹v‹ ‹Íg\Jg#�jh—h5JCJUaJh—h5JCJaJjh—h5JCJUaJ)h—h5J0J)CJaJfHqÊ ÿÿÿÿ)h—h5J0J(CJaJfHqÊ ÿÿÿÿ%h—h5JCJaJfHqÊ ÿÿÿÿ2h—h5J0J(B*CJaJfHph"""qÊ ÿÿÿÿ.h—h5JB*CJaJfHph"""qÊ ÿÿÿÿ h5JaJ h# Lh# Lh# Lh# L5� h»PaJ*�tuv|~�‚„…‡ˆVW—³´µ¶ÃÄúúúöööôôôôôôôôòôíèÝôôØÊd¤È$Ifgd;(ìgd;(ì  Æ 9r ²gd;×$a$gd;(ì¤gd# LUz{|}€‚ƒ…†ˆVW\]k€�ƒ–—˜¯°±²³´µ¶¸ÂÃÆÇæ×ÑÉÅÉÅÉÅÉÅÁ°Áª¡ª¡ª¡ª¡™Á™��ÁxÁÅÁqÁ`q h;(ìh/=ÇCJOJPJQJaJ hm‰h/=ÇhÝQOh/=ÇaJjh/=ÇUmHnHu†*hˆ9mHnHujh/=ÇUh;(ìh/=ÇCJ h/=ÇCJ!h;(ìh/=ÇB*OJQJ^Jph¿¿¿h/=Çhœ#Mjhœ#MU h5JaJjh—h5JCJUaJ2h—h5J0JB*CJaJfHphUÌqÊ ÿÿÿÿ$ÄÅÆÇÈññ/*gd;(ìÁkd½$$If–lÖ”ÖF”ÿ[!çâáá Öààà t  6`”øÿ”½þ”´ÖÿÿÿÿÿÿÿÿÿÖ0ÿÿÿÿÿÿö6ööÖ ÿÿÿÖ ÿÿÿÖ ÿÿÿÖ ÿÿÿ”´4Ö4Ö laöpÖÿÿÿÿÿÿÿÿÿytÔ=®d¤È$Ifgd;(ìÇÈÉÊËóïëå h5JaJhœ#Mh/=Çh;(ìh/=ÇPJnH tH ÈÉÊËýýù¤6&P 1�h:pþBް‚. °ÆA!°5"°5#�n$�n%°°Å°Å �ĽDÐÉêyùºÎŒ‚ªK© àÉêyùºÎŒ‚ªK© Lhttp://www.cqc.org.uk/content/surveysè$$If–!vh#vÇ#vÆ:V –l” Öààà t  6`”øÿ”½þ”´ÖÿÿÿÿÿÿÿÿÿÖ0ÿÿÿÿÿÿö6ö”´5Öâ5ÖápÖÿÿÿÿÿÿÿÿÿytÔ=®þ*s 666666666666666666666666666666666666666666 666666666 666666666666 66666666666666666666666666666666666666666666666666666666666666666±62ÀÐàð 0@P`p€�ÀÐàð2(Øè 0@P`p€�ÀÐàð 0@P`p€�ÀÐàð 0@P`p€�ÀÐàð 0@P`p€�ÀÐàð 0@P`p€�ÀÐàð 0@P`p€�8XøV~� °ÀЀàð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@àð 0@_HmH nH sH tH @`ñÿ@ B(øNormalCJ_HaJmH sH tH V@V ~N»0 Heading 1$¤ð¤x@&5KH OJQJ\^JaJ \\ K†0 Heading 2$¤ð¤<@& 56CJOJQJ\]^JaJDA òÿ¡D Default Paragraph FontRi@óÿ³R 0 Table Normalö4Ö l4Öaö (k ôÿÁ( 0No List Rþ/òÿñR ýÎ0Heading 1 Char5�CJ KH OJQJ\�^JaJ Tþ/òÿT ýÎ0Heading 2 Char 5�6�CJOJQJ\�]�^JaJH™H B(ø0 Balloon TextCJOJQJ^JaJBþ/òÿ!B ýÎ0Balloon Text CharCJ^Jpþ2p 0 Style Heading 1 + 14 pt Centered ¤<a$ CJ^JaJ4@B4 B(ø0Header Æ9r :þ/òÿQ: ýÎ0 Header Char CJ^JaJ4 @b4 B(ø0Footer Æ9r :þ/òÿq: ýÎ0 Footer Char CJ^JaJFB@‚F ~N» Body Text $¤xOJQJ^JaJ@þ/òÿ‘@ ýÎ0Body Text Char CJ^JaJHP¢H Te‘0 Body Text 2 dà¤x mH sH tH Dþ/òÿ±D ýÎ0Body Text 2 Char CJ^JaJ:U`òÿÁ: ¶]0 Hyperlink>*B*^JphÿJV òÿÑJ ¶]0FollowedHyperlink>*B* ^Jph€€F' òÿáF •V/0Comment Reference CJ^JaJ<ò<  •V/0 Comment TextCJaJFþ/òÿF ýÎ0Comment Text Char CJ^JaJjþj bÀ0Picker Sub Heading!5$7$8$9DH$5CJOJQJ\aJtH @jñò@ #;a0Comment Subject"5\Rþ/òÿ1R "ýÎ0Comment Subject Char5�CJ\�^JaJdÄ ñÿBd60Medium List 2 - 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